Refund and Returns Policy

1. 30-Day Return Policy Overview

Our refund and returns policy lasts 30 days from the date of package delivery. If 30 days have passed since delivery, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return, your phone case or accessory must be:

• Unused, unworn, and in the same pristine condition that you received it.
• In its original packaging with all protective films, tags, and accessories included.
• Accompanied by a valid order number or proof of purchase.

Please do not send your purchase back to the manufacturer or our Delaware corporate office.

2. Non-Returnable & Exempt Items

For custom production and operational reasons, the following items are exempt from being returned:

• Customized or personalized phone cases (e.g., custom name prints, photo cases).
• Clearance or Final Sale items (clearly marked as final sale during checkout).
• Gift cards or downloadable digital products.
• Products showing obvious signs of intentional damage, drop marks, or modifications not caused by manufacturing defect.

3. Partial Refunds (If Applicable)

There are certain situations where only partial refunds are granted (at our discretion):

• Any item with obvious signs of heavy use, scratched surfaces, or missing accessories not due to our error.
• Any return request initiated and shipped back more than 30 days after delivery.

4. How to Initiate a Return

Follow these 3 easy steps to start your return process:

5. Refund Process

Once your returned package is received and inspected by our warehouse staff, we will send you an email notification confirming receipt and approving or rejecting your refund.

If approved, your refund will be processed immediately, and a credit will automatically be applied to your original payment method (Credit Card, PayPal, Apple Pay, etc.) within 5 to 10 business days, depending on your card issuer's policies.

6. Late or Missing Refunds

If you haven’t received a refund after 10 business days of approval, please follow these troubleshooting steps:

1. Re-check your bank account or PayPal balance again.
2. Contact your credit card company; it may take some processing time before your refund is officially posted.
3. Contact your bank. There is often processing time before a refund posts to your account.

If you’ve completed all these steps and still have not received your refund, please contact us immediately at [email protected].

7. Damaged, Defective, or Incorrect Items

8. Return Shipping Costs

Customers are responsible for paying their own return shipping costs for returning non-defective items (e.g., changed mind or ordered wrong model by mistake). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in the refund amount.

If you are shipping an item over $50, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without valid tracking proof.

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