Shipping & Delivery Policy
Everything you need to know about our dispatch times, shipping rates, and order tracking.
Company Entity: Brightstone Trading LLC
Worldwide Delivery: Available to 200+ Countries
Support Email: [email protected]
1. ORDER TIMELINE OVERVIEW
Total delivery time is calculated from the moment your order is placed until it arrives at your doorstep. It consists of two parts:
Order Processing Time
1 to 3 Business Days
Includes quality inspection, customized packing, and carrier dispatch.Shipping / Transit Time
7 to 15 Business Days
Depending on your selected shipping option and destination country.2. SHIPPING RATES & TIMELINES
We offer multiple shipping options to suit your needs during checkout:
| Shipping Method | Estimated Transit Time | Condition / Order Total | Shipping Fee |
|---|---|---|---|
| Standard Shipping | 10 – 15 Business Days | Orders $0.00 – $49.98 | $6.99 |
| Free Worldwide Shipping | 10 – 15 Business Days | Orders $49.99 and up | FREE |
| Expedited Shipping | 7 – 12 Business Days | Optional Upgrade | $9.99 |
| Express Shipping | 7 – 10 Business Days | Optional Upgrade | $12.99 |
3. ORDER TRACKING
Once your order has been packaged and shipped, you will receive an automated shipping confirmation email containing your tracking number and logistics tracking link. Please allow 24 to 48 hours for the tracking information to update in the carrier's system.
4. CUSTOMS, DUTIES & TAXES
Items are dispatched from international fulfillment hubs. Customers are solely responsible for any import duties, customs taxes, or local VAT fees levied by their destination country's customs authority upon arrival.
5. DELAYS & FORCE MAJEURE
While we do our best to ensure timely delivery, actual transit times may occasionally be impacted by factors outside our direct control, including:
- Customs clearance inspections or local postal delays.
- Public holidays and peak shopping seasons (e.g., Black Friday, Cyber Monday, Christmas).
- Severe weather conditions or international transportation disruptions.
HAVE QUESTIONS ABOUT YOUR SHIPMENT?
If your package has not arrived within the estimated timeframe, please reach out to our team with your Order Number:
- Company Entity: Brightstone Trading LLC
- Support Email: [email protected]
- Corporate Office: 651 N Broad St, Suite 201, Middletown, DE 19709, United States
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